At Bundle & Bib, we take great pride in the quality and craftsmanship of our stylish baby accessories and curated gift bundles. We want you and your little one to completely love your purchase so if something isn’t quite right, we are here to help make it right.
1. Return Windows & Eligibility
We accept returns within 28 days of your delivery date. To be eligible for a return, refund, or exchange, returned items must meet the following criteria:
- Items must be unused, unwashed, and in exactly the same condition that you received them.
- Items must remain in their original packaging with all retail tags securely attached.
- For hygiene and safety reasons, bibs and teething accessories cannot be returned if they show any signs of try-on, use, or washing.
2. Gift Bundles & Sets
- Partial Returns: If you purchased a curated Bundle and wish to return only a portion of it, the refund will be calculated based on the individual retail price of the items kept, forfeiting any bundle discount applied at checkout.
- Gift Returns: If you received a Bundle & Bib product as a gift, we are happy to offer an exchange or store credit for the current retail value of the item, provided it meets our standard eligibility rules.
3. Sale & Promotional Items
Only regular-priced items may be refunded. Items purchased from our “Sale” section, clearance items, or items marked as “Final Sale” are not eligible for returns, refunds, or exchanges.
4. How to Start a Return
To initiate a return or exchange, please follow these simple steps:
- Email our customer care team at info@bundleandbib.com with your order number and the reason for your return.
- Once approved, we will authorise the return and send you the full exact return address.
- Pack your items securely. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds & Processing
Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund has been approved.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (processing times may vary depending on your bank or card issuer).
6. Damaged, Defective, or Incorrect Items
We inspect every order before it leaves our hands, but mistakes can happen. If your item arrives damaged, defective, or if you received the wrong product, please contact us at info@bundleandbib.com within 48 hours of delivery. In the case of damaged or faulty item, we may ask your to send us a photo of the issue to speed up the process. We will fast-track a replacement or issue a full refund at no extra cost to you.